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When an agent accepts a new chat:

To validate the feature, the dashboard must include: chat opening script

They ensure every customer receives a high-quality, on-brand greeting, regardless of which agent they reach. When an agent accepts a new chat: To

Key components of a successful opening script vary by context, but they generally include a warm greeting, a statement of purpose, a prompt for action, and a sign of attentiveness. For a sales chatbot, the script might lead with value: “Looking for a laptop under $500? I can show you our top-rated models.” For technical support, the script should prioritize data collection: “To help you faster, please share your device model and a screenshot of any error message.” In personal or informal chats, the script should avoid robotic formality; a simple “Hey, got a minute to talk about the weekend plans?” feels more natural. The common thread is clarity—the recipient should instantly know what is expected of them. I can show you our top-rated models