Ask for a new physical device or guidance on switching to the Digital Secure Key via the mobile app. Physical Key vs. Digital Key
: Contact HSBC immediately to have the lost key disabled. This prevents anyone who finds the device from using it to access your accounts. hsbc lost secure key
Most HSBC customers are now encouraged to use the , which lives inside the HSBC UK Mobile Banking app. Benefits of the Digital Key No physical hardware: Nothing to lose or carry around. Biometric security: Uses FaceID or Fingerprint ID. Ask for a new physical device or guidance
Ensure your mobile number and address are current so the bank can send activation codes quickly. This prevents anyone who finds the device from
If you prefer the plastic device (often used for business accounts or by those without smartphones), HSBC will mail a new one to your registered address. This typically takes . How to Access Your Account in the Meantime
If you believe your Physical Secure Key has been lost or stolen, your first priority is to prevent unauthorized access.