Valerie Porter Shailesh Manjunath _best_ Jun 2026

In a 2024 study (Porter et al., ACM Transactions on Computer-Human Interaction ), she demonstrated that users rated an ATM-enabled chatbot as 37% more trustworthy than a baseline model, even when the baseline correctly identified real-time emotions. Her conclusion: consistency across interactions matters more than single-instance accuracy.

: Dr. Manjunath has consistently maintained his innocence, defending his medical practices throughout the litigation. valerie porter shailesh manjunath

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